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Enterprise: The We’ll Let You Down Company

We figure we should share the bad, not just the good reviews from the neighborhood….a reader writes in:

“I have had nothing but horrible experiences with the Enterprise Rent-A-Car location at 5313 N Sheridan (near Berwyn). Countless times I have made reservations way in advance only to show up to be told they have no cars available. I have often been left to either wait for long periods of time in their small, uncomfortable waiting room or scrambling to make alternate travel plans. At one point I even got so frustrated I called their corporate customer service line to complain, only to get the run around from an Area Manager who said he would compensate me for my experience only to never hear from them (I was thinking a free rental or upgrade coupon or SOMETHING). It is unfortunate because this is really the only rental car option near the lake, the prices are reasonable, and I have had good experiences with Enterprise at other locations. However, I have been burned way too many times and had plans messed up and will never return to this location and will not rent from Enterprise again in the future.”

Sounds to us like the classic Seinfeld episode: See, you know how to take the reservation, you just don’t know how to *hold* the reservation and that’s really the most important part of the reservation, the holding. Anybodycan just take them.

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